HoneyKissme Service & Maintenance Guide

Preface 

1.1 The Products

  • Honey Kiss Me products are made of materials certified by the FDA, CE, and RoHS. The products are manufactured by ISO9001-certified manufacturers. 
  • The products are manufactured using body-safe, non-toxic, and medical-grade materials.
  • All Honey Kiss Me toys and accessories have undergone intensive quality inspections to ensure compliance with mandatory safety and health codes.

1.2 Disclaimer

  • You must be at least 18 years of age to purchase any product from our website.
  • Our company endeavors to make each and every product as safe to use as possible. However, users’ experiences may vary. If you feel any discomfort when using our product, we firmly recommend that you stop using it at once. If you encounter any intolerable sensation or pain, and suspect it to be serious, seek medical attention immediately.
  • The products are primarily produced for entertainment consumption. We do not guarantee any medical claims on our products.
  • We urge our purchasers to take necessary precautions when using the product. And to not partake in harmful physical activities involving the products. Do not use on body parts that are bruised, swollen, inflamed, or lacerated. 

1.3 Contact info

  • If you have any questions regarding the product and our service, reach us at our 24/7 online customer hotline at honeykissme.com
  • For less time-sensitive inquiries and concerns, feel free to reach us at info@honeykissme.com

After Sales Instruction

2.1 Privacy Clause

  • The company has taken reasonable steps to protect the customer’s information and interests. We cautiously collect, use, and disclose personally identifiable information from our clientele. 

2.1.1 Discreet Billing

  • Upon placing an order on our website using your credit, debit or Paypal account, the name of the product will not show on your card or account statement. 

2.1.2 Discreet Packaging

  • The outer package of our products will not have any sensitive text, logo or graphic description of the company or the product.

2.1.3 Discreet Shipping

  • Whether with regular or express shipping, the discretion of the purchase is maintained. Apart from the logistic information necessary for shipping, only the vague nature of the purchase will be disclosed to the shipping partner. The delivery personnel will be oblivious to the specifics of the product as well.

2.2 Sales Logistics

2.2.1 Billing Information

  • When placing a purchase, carefully check your shipping address and billing information to avoid delivery mishaps, such as lost packages. 

2.2.2 Special Requirements

  • For any special requests regarding the packaging of the product or the manner of receiving the goods, inform the customer service staff upon purchase.

Shipping Policy

3.1 Standard Shipping

  • Standard shipping takes around 7-15 days for the product to be delivered to your doorstep. For some countries, shipping may take longer due to customs inspections. The shipping cost will depend on the product weight and dimensions, the location of the shipping address, and the available courier service at the time of the purchase. 

3.1.1 Realistic Sex Dolls

  • Our standard shipment pricing for our realistic sex dolls will depend on the weight of the doll. The price starts at $6.99 for packages under 1lb. Accordingly, the shipping cost increases as the weight increases. For the accurate shipping cost, proceed to https://honeykissme.com/policies/shipping-policy

3.1.2 Other Items

  • For shipping the smaller sex toys and items, we have a flat rate of $7.99 shipping fee for orders under $69, in the continental US. For those residing outside the continental US, check out this page for the accurate calculation of your shipping fee: https://honeykissme.com/policies/shipping-policy

3.2 Express Shipping

  • The availability of express shipping is available upon request. The cost will vary according to the arrangement.

3.3 Free Shipping Promo

  • We offer free standard shipping for all singular orders that cost more than $69.

Return Policy

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return (due to product dissatisfaction), your item must be in the same condition that you received it, unopened, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
  • Do not ship your product back to us without receiving a Return Merchandise Authorization (RMA).
  • Check out our website for a more comprehensive statement on our return policy.

4.1 For damaged products

  • Upon receiving your order, inspect the product for damages and issues. If such is present, take a picture of the product. Then email it to us at info@honeykissme.com, along with your full name, shipping address, and order number.

4.2 Refund

  • We will issue a refund only after receiving and inspecting the product you have returned.

Product Introduction

5.1 Realistic Sex Doll Torso 

  • The realistic sex doll torso collection consists of versatile options regarding body ratio, skin color, and orifices. It usually weighs around 5-20 lbs and measures around 15*10*7 in. And it is not to be confused with our life-size sex doll torso. The compact size of the dolls makes it a more convenient option.
  • We use medical-grade thermoplastic elastomer (TPE), which is non-toxic, body-safe, and soft. Using TPE makes the skin of the doll feel human-like.
  • The dolls feature a set of plush breasts and two heavily detailed and textured canals for a more realistic experience.

5.2 Life-size Sex Doll Torso 

  • This collection features dolls that weigh around 70 to 100 lbs and measure around 30*15*10 in, imitating the body dimensions of a real live woman. It is made of a sturdy skeleton and can stand rough handling. In contrast to the smaller dolls, this life-size doll is heavier to maneuver and position. However, it undeniably makes for a more realistic sex. 
  • Similarly, the material used is TPE for a safe and pleasurable experience. 
  • The dolls feature a set of plush breasts and two heavily detailed and textured canals for a more realistic experience.

5.3 Vibrating Sex Doll Torso

  • The vibrating collection features both life-size and miniature sex doll torsos. 
  • The materials used for the skin are primarily TPE. While for the vibrator and other parts of the mechanism, ABS and Silicone are used. These materials are specifically chosen to make the love doll safe and comfortable.
  • The built-in vibrators have rechargeable batteries.
  • It should be charged for 90 minutes and can last for 60 minutes before needing to be recharged.

Cleaning and Maintenance

For hygienic and safety purposes, we recommend that you clean your sex doll torso after every use. The orifices of the dolls are susceptible to bacterial and fungal growth if left uncleaned and wet.

6.1 Cleaning Before and After Use

  • For non-mechanical dolls, you may completely submerge them in the tub and clean them with antibacterial soap and water. For vibrating and rechargeable dolls, you may opt to use sex toy cleaning sprays to clean them. Make sure to thoroughly clean the skin, and especially the canals. 
  • Do not use brushes or harsh cloths to scrub during washing as this may damage the skin of the dolls.

6.3 Drying

  • After rinsing, use a soft cloth to pat and dry the skin and the canals of the doll. Let it air dry for a few hours until completely dry. Remember not to use hair dryers or dryer machines to speed up the drying process. This will melt the skin of the doll and cause other irreparable damage.

6.4 Powdering

  • We recommend that you use baby powder or talcum powder on the skin of your sex doll. But wait until the doll is completely dry. Applying powder makes the skin maintain its softness and flesh-like feel. This is especially true for dolls made from TPE materials.

6.5 Storage

  • Store your sex doll in a cool and dry storage space. Make sure that the space is large enough to accommodate the size of your doll. 
  • We recommend that you lay it down in a straight position. Avoid positioning it where the joints (armpit, knees, elbow area) are weighed down since they are more prone to breaking.

FAQ

See 7.1-7.3 for rechargeable sex dolls concerns

7.4-7.7 for general relevance

7.1 Vibrator does not work

Before using the product, make sure to charge it for 90 minutes. Once it is fully charged, the battery may last up to 60 minutes of continuous use. If it still doesn’t work after charging, remove the batteries and check if the batteries are positioned correctly on the positive and negative battery terminals. If it still doesn’t work, consider replacing the batteries with new ones. 

7.2 Weak vibrating power

Usually, a weak vibration means that the power is weak. Recharge or consider replacing the batteries. Do not mix old batteries with new ones. 

7.3 Removing battery after use

After using the toy, remove the batteries from the vibrator to avoid battery leakage. This is especially important if you won’t be using your toy for a long while. The moisture from the leakage may lead to short-circuiting of the device. Moreover, leakage from the batteries is toxic when it comes into contact with the skin.

7.4 Sex doll waterproof

Except for the rechargeable and vibrating sex dolls, all the rest can be submerged in water for cleaning. For rechargeable dolls, the body and skin of the doll are waterproof; however, the device responsible for vibrating is not. To clean the rechargeable doll, use a toy cleaning spray and a soft cloth to clean the skin and the orifices of your doll.

7.5 Product has odor

  • Rest assured that we do everything on our part to keep the toys clean and pleasant before shipping them to you, and that odors or scents do not automatically mean that the product is dirty. However, we acknowledge that we cannot guarantee that the products will be free of the scent from the factories and as well as the packaging. If the product has an odor upon opening, you may choose to clean it before using it.
  • If the product develops an odor after using it for a while, this may be due to improper cleaning. To avoid this, make sure that the pockets of the doll are thoroughly cleaned and dried before storing. And to keep a routine of cleaning your doll right after every use.

7.6 Frictional penetration

  • To avoid abrasions on your skin and private parts, as well as to avoid damaging the skin of your doll, use water-based lubricant with your sex doll torso. This will not only make penetration frictionless but more pleasurable.

8. Attentions

8.1 Lubricants

  • Since our products are mostly made from TPE and silicone materials, we highly recommend that you use water-based lubricant. Using other forms of lubricants, especially silicone-based ones, will damage the toy, causing the material to corrode.

8.2 Accessories

  • Using accessories is encouraged to make your experience more personal and intimate. However, choose accessories that are safe both for you and your doll. Avoid necklaces or belts with sharp corners or harsh textures, as this may pierce the skin of the doll.

8.3 Garments

  • Opt for light-colored and loose garments when dressing up your doll. Using tight and heavy-colored clothes, such as tight jeans, may leave a mark on the skin of the doll. Moreover, remove all clothes and accessories when your doll is not being used.

9. Disposal

  • Do not blatantly throw away your sex doll torso in the trash once you are done with it. Keep it away from the attention of minors by putting it in a secure package before putting it in your trash bin. 
  • What’s better, if your community has a local solid waste management center, ask if they accept used medical silicone toys. Your doll will probably be labeled as blo-waste and handled accordingly.

Additional Information

    We prioritize your satisfaction, and we want you to have the best experience with our products. So we have a 24/7 live chat on our help center to assist you and answer your needs. 

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